Refund policy

Last updated: September 28, 2026

We want you to love your Moosli. Because it's a food product, a few special rules apply.

Returns

For food safety reasons, we can't accept returns of opened food. Unopened product can be returned within 30 days of purchase:

1. The product must be unopened and in its original packaging.

2. Before you send anything, email us at support@eatmoosli.com for return instructions. Returns sent without contacting us first may not be accepted.

3. You pay for return shipping.

4. Once we've received and inspected your return, we'll refund the product price to your original payment method. The original shipping charge isn't refundable.

Damaged, defective or wrong items

If your order arrives damaged, defective (for example, the inner bag is torn or not sealed) or isn't what you ordered, we'll replace it free of charge. Here's how:

1. Email us at support@eatmoosli.com within 30 days of delivery.

2. Include your order number and a photo of the problem (for example, the damaged box or bag, or the wrong item you received).

3. Once we've reviewed your request, we'll ship a replacement at no cost to you.

You don't need to send anything back unless we ask you to. If a replacement isn't available (for example, because the item is out of stock), we'll refund the item to your original payment method instead.

Lost packages

If your tracking shows that your package has stopped moving or has been lost in transit, email us at support@eatmoosli.com. We'll check with the carrier, and if the package is confirmed lost, we'll send you a replacement at no cost. If a replacement isn't available, we'll refund the item to your original payment method instead.

Packages marked "delivered" but missing

If tracking shows your package was delivered but you can't find it, please check around your delivery area, with neighbours, and with your local post office. If it still doesn't turn up, email us at support@eatmoosli.com and we'll help you file a claim with the carrier.

We aren't responsible for packages shipped to an incorrect address entered at checkout.

Cancelling an order

You can cancel an order that hasn't shipped yet by emailing support@eatmoosli.com as soon as possible. If it hasn't shipped, we'll cancel it and refund you in full to your original payment method. Your bank or card issuer may take a few business days to show the refund. Once an order has shipped, it can't be cancelled.

International orders

Our return and replacement policies also apply to international orders. We can't refund or replace orders that are refused, held, returned or destroyed by customs, and we can't refund duties, taxes or customs fees.

Questions

Email support@eatmoosli.com. We reply within 1-2 business days.

Mighty Meats, doing business as Moosli